Document Type : Original Research Manuscripts


1 Ph.D. Student, Industrial Management, Department of Industrial Management, Tehran North Branch, Islamic Azad University, Tehran, Iran.

2 Industrial Management, Shahid Beheshti University, Tehran, Iran.

3 Associate Professor, Applied Mathematics, Department of Industrial Management, Tehran North Branch, Islamic Azad University, Tehran, Iran.

4 Associate Professor, Department of Mathematics, Science & Research Branch, Islamic Azad University, Tehran, Iran.


Purpose: This research aims to identify the effective factors of the educational model of electronic supply chain management in order to achieve a world-class home appliance industry with a fuzzy approach.
Methods: This research is carried out through library and survey method based on the basic purpose. The library and the fuzzy Delphi methods were used to identify the factors and screen the identified codes in MATLAB software.
Findings: Three rounds of Delphi were conducted. Based on the final results, 39 indicators were approved. Electronic procurement, customer relationship management, demand management, product development, logistics, electronics, quality and accuracy, information transactions, information up-to-date, transparency, information processing speed, security, software facilities, integration, stability, the cost compared to competitors, and expenses. Relative research and development, the percentage reduction in transfers, the satisfaction of supply chain members, percentage compatibility with goals, percentage supplier reduction, delivery time, order fulfillment time, distance traveled, percentage access to materials, relative ability to change production volume, size Order categories, electronic data exchange, Internet of Things, precautionary storage, strengthening the spirit of self-sacrifice among human resources, commitment, honesty, waiting time, customer service, flexibility, price, delivery speed, and responsiveness.
Conclusion: Due to the serious presence of foreign competitors in the home appliance market of Iran, the competitive position of domestic companies is in unfavorable conditions and it is necessary to design a suitable strategy for a flexible production.